Changing strata managers
It’s likely you’ll change strata managers in the building’s lifetime. Here’s how a strata committee’s ways of working can help with the transition.
How much does your strata manager know?
How much do you rely on your strata manger for building knowledge? In the event they leave the company or your committee decides to award the contract to a different strata management firm, what will your committee struggle with? Whilst official records would be handed over in this instance, it’s valuable to interrogate the ‘off the record’ experience your strata manager has and capture it as well as you can.
Who are the building historians?
Is there someone on your strata committee who’s provided more years of active service than everyone else? How would the committee cope if they were to leave? Try to get as much of their knowledge on the building documented and shared with other committee members. Do they keep records on their personal computer? Get them to share it with the committee using online storage such as Google Drive or Drop Box.
Communication and record keeping
Email is the most commonly used method to communicate between strata committee members and managers. The problem however, is email being tied to the individual whilst the information transmitted via email should belong to the collective strata committee.
Hello Strata was created as a result of a strata committee buried in email. Once your strata plan is on Hello Strata, email still plays a role in providing notifications. However, you can readily delete these emails as the core records and communication remain on our platform. In addition, communication on Hello Strata becomes a resource that can be handed over when strata managers or committee members change in future.
