Managing issues on Hello Strata

How the committee can help manage a support request as a team once it has been raised.

Join the discussion

When a committee member raises a support request, all other committee members are notified and invited to comment.

Contribute further details

All committee members can add attachments to the support request to assist with resolving the matter - i.e. further photos, quotes and invoices.

Move to done!

Once the matter has been addressed, its status can be updated to done, with a record of the entire conversation and attachments archived for future.